FAQ's

Do you have a physical store?

We have a showroom located at First Pinnacle Trading Corporation, 60 West Avenue, West Triangle, 1104 Quezon City, Philippines 

How long will order status update?

Right after the status change you will receive email from us regarding to your order.

Do I receive an invoice for my order?

Sales Invoice is available upon request only.

What is ``Arrange Rider`` in shipping?

A Customer preferred delivery provider such as Grab, Lalamove, Transportify or other providers

What is Other Payment Option?

A payment option using these channels:

DragonPay – OTC Non-Bank
Bayad Center, Cebuana Lhuillier, ECPay, LBC, M. Lhuillier, Palawan Pawnshop, RD Pawnshop, Robinson, SM and RuralNet Bank/Coops

DragonPay – OTC Bank
AUB, BDO, BPI, ChinaBank, EastWest, LandBank, PNB, RCBC, Security Bank, UCPB and Union Bank

Others
7-Eleven, GCash, PayMaya, CoinsPH, GrabPay and Online Banks
*Cash on Delivery for Arrange Rider Only

Is there a minimum purchase required to shop online?

We don’t have minimum purchase amount required.

What should I do if I receive a damaged or wrong product?

Take a photo of the product and send to us at sales@firstpinnacle.com.ph or via messenger here.

Will I get an email notification about my order status?

Yes you will receive a notification about your order.